Repair Service Guidelines

Before Repairing
Please carefully read the after-sales maintenance service policy to determine if the item meets the exchange criteria.

🔧Repair Method One
Deliver to Us at the Pop-Up Market

  1. Submit the repair application form.
  2. After receiving the email confirming acceptance of your repair request,
  3. Go to the Pop-Up Market on the selected date and location and hand it to the staff, providing the phone number and order number used when placing the new order.
  4. We will ship the repaired item via SF Express Collect within 14 to 21 days after receiving the returned item and the repair application form.

    ⭐️Please check our Instagram for the actual operating hours and location of the Pop-Up Market, or refer to the options in the exchange form.
    Note: Due to limited manpower, processing repairs and inspections may take time, and immediate service cannot be accommodated.

🔧Repair Method Two
Return the Jewelry for Repair via SF Express

  1. Submit the repair application form.
  2. After receiving the email confirming acceptance of your repair request,
  3. Send the item back with shipping costs paid by the customer (repair shipping costs are the responsibility of the customer).
  4. Submit the maintenance and repair application form; the link can be found in the email when the order status is updated to "Completed."
  5. We will ship the item back via SF Express Collect within 14 to 21 days after receiving the returned item, the repair application form, and confirmation.

Recipient: Twinkle Accessories
Phone Number: 65802313
Address: Room 60, 15th Floor, Mei Wah Industrial Building, Kwai Hing, Hong Kong

After-sales Maintenance Services Form